Shipping Policy

Our Shipment Processing Time

After placing your order with Wine Rack Store please allow for one business day, excluding holidays, for purchases to be processed by our team. All orders have an estimated dispatch time of 24 to 48 hours, however this may vary depending on factors out of our control. In the event of delay our team will reach out to you with all necessary information. Please note, our shipments and deliveries do not occur on holidays or weekends.

Domestic & International

We ship our products both domestically and internationally. If you have any questions about shipping to your location please contact our team.

Domestic delivery time:

1-3 business days to capital cities
2-9 business days to regional Australia

Shipping Costs

Shipping costs are calculated based on weight and delivery location. As Shipping cost varies it is calculated on the checkout page before you complete your transaction.

Delivery Times

All selling items are distributed from our storehouse in

112 Boundary Rd, Braeside VIC 3195. Delivery times may vary depending on your location. Normally it takes between 3-5 business days for orders within Victoria or 7-9 business days elsewhere in Australia. We also offer next day delivery to any address in Melbourne and its neighbouring suburbs.

Multiple Shipments

If you order multiple items, we may ship your items separately, at no additional cost to you, to ensure your products reach you as quickly as possible.

Returning Items

In the event that you are unsatisfied with your purchase you may be eligible to return it to Wine Rack Store. Click here to view our Returns Policy for more information.

Damaged or Lost Items

Wine Rack Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

Pandemic

Please be aware that due to the Covid-19 pandemic, domestic and international deliveries may be delayed. Although this is out of our control, we apologize for any inconvenience this may cause.

Payment Options

In order to simplify your shopping experience we offer all major forms of payment:

Visa
Mastercard
Amex
Paypal
Apple Pay
Google Wallet
Shop Pay
Afterpay

Pre-Orders

When placing a pre-order on an item currently not in stock or a custom order you may be asked to be patient with delivery times.

Once stock arrives you will be notified of the shipping details as soon as we post your order.

Have a Question?

If you are experiencing extended waiting times, feel free to contact us and we will do our best to address and queries and concerns you may be having with your order.